The Capacity and Availability Management process area involves establishing and maintaining capacity and availability at a justifiable cost and with an efficient use of resources. Unplanned outages are automatically imported from system monitoring . It deals with component availability and unavailability. The goal of incident management is to restore services as quickly as possible and to minimize the impact of incidents. A. The process responsible for protecting the confidentiality, integrity and availability of assets by ensuring that only authorized users are able to access or modify them. A) IT Services and components. All areas of a service must be measurable and defined within the Service Level Agreement (SLA). Availability management is directly responsible for the availability of which of the following? But sometimes senior executives themselves may initiate or participate in the commission or concealment of a fraudulent act. IT services and business processes C. Components and business processes D. IT services, components and business processes Management is responsible for overseeing the activities carried out by employees and for implementing and monitoring antifraud processes and controls. a) Availability Management – concerned with operational disruptions and the measures for recovery (i.e. ... thus improving service availability and quality. Availability Management is directly responsible for the availability of which of the following? Services and Components. redundant components), rather than specific recovery environments and countermeasures. Offered by University of Manchester . This course will facilitate your learning process to engage in changing practices … Service Management A set of specialized organizational capabilities for providing value to … b) IT Service Continuity Management c) Problem Management – will investigate the cause of a disruption, but only contributes to recovery planning. B. Incident management is the process responsible for managing the lifecycle of all incidents. IT services and components. Availability Management is the practice of identifying levels of IT Service availability for use in Service Level Reviews with Customers. Managing responsibly is an integrative approach to sustainability, responsibility and ethics, which allows you as a manager to deal competently with such challenges. ITIL Availability Management aims to define, analyze, plan, measure and improve all aspects of the availability of IT services. Availability Management sub-processes. What type of baseline captures the structure, contents, and details of the infrastructure and represents a set of items that are related to each other? Capacity and availability management activities can be performed at different levels of the organization, including across different services. Service Availability Management provides availability reporting for business-critical systems, databases or services. A Failure Mode Effects Analysis is a table that lists the possible failure modes for a system, their likelihood, and the effects of the failure. It calculates the availability based on outages detected by system monitoring and compares it to defined availability Service Availability Levels. A Failure Modes Effects Criticality Analysis scores the effects by the magnitude of the product of the consequence and likelihood, allowing ranking of the severity of failure modes (Kececioglu 1991).. System models require even more … Availability Management is responsible for availability of the: A. Component availability. Managers are increasingly confronted with issues of sustainability, responsibility and ethics. It is is responsible for ensuring that all IT infrastructure, processes, tools, roles etc are appropriate for the agreed availability targets. It deals with availability and unavailability of service and also the impact of component availability and unavailability on service availability. Eligibility for availability pay is limited to criminal investigators who are properly classified in the GS-1811 (Criminal Investigations) and GS-1812 (Game Law Enforcement) series under Office of Personnel Management standards, pilots employed by the U.S. Customs Service, and to Special Agents in the Diplomatic Security Service.